FAQ
Product Questions
1. What materials are your wooden dinner trays made of?
All of our wooden dinner trays are made of high-quality wood from sustainable sources. We ensure that every piece of wood meets environmental standards to support the concept of sustainable development.
2. How to clean and maintain your trays?
To keep the trays in the best condition, we recommend wiping with a damp cloth and a mild detergent. Please avoid soaking the trays in water or washing them in the dishwasher. Regularly applying food-grade mineral oil can effectively protect the wood and extend the life of the tray.
3. Can your trays be placed in the microwave?
It is not recommended to put our wooden dinner trays in the microwave. Wood may deform or crack under high temperatures. It is recommended to use appropriate microwave-safe containers to heat food.
Shipping Questions
Yes, we do ship to international customers. Shipping costs and times vary depending on the destination and order volume, which you can check at checkout.
Standard orders are typically processed and shipped within 5 business days. Holidays and special days may extend the processing time.
If you are not satisfied with your purchase, please contact us within 30 days of receipt. We will provide detailed instructions for the return and exchange process. Please ensure that the product is unused and in its original packaging.
Other Questions
Yes, all of our wooden dinner trays are rigorously tested and meet food safety standards and are suitable for food contact. Please follow our cleaning and care guidelines to ensure safety and hygiene.
can visit our website at any time to avoid missing out on the latest products.
Company: AVT pallets, SIA
Address: Krustpils iela 18B, Rīga LV-1057
Tel: +371 29761700
Email: solarflare@carvedtrays.com
